I've been working in Higher Education (HE) for eighteen years. The last eight years I've been with Jisc (http://www.jisc.ac.uk), firstly as a Programme manager overseeing a diverse portfolio across the entire programme lifecycle with over 60 institutional projects. Most recently I became a Senior project manager at Jisc, essentially designing new services for Jisc members. My Jisc career has seen me working for the Innovation and now the Digital Futures teams so it's all R & D. I work with a wide range of individuals, professional associations and organisations representing key HE staff with the aim of bringing the benefits of technology to bear in the enterprise area (essentially running the university as a business). In 2010 I worked with colleagues to develop the Jisc Business Intelligence (BI) Infokit, an online resource offering practical advice and guidance for those wishing to undertake BI in a higher educational setting. Later I contracted and oversaw eleven institutionally based projects as they used the resource, developing their own in house BI capability. I'm currently managing a national project (http://www.business-intelligence.ac.uk) developing BI tools and services for 180 Higher Education providers, funders, Government and more. This is the next big step toward helping a wide range of people to accrue the benefits BI can bring and impacting positively on their daily working practices. I like to apply the three U's to my work, striving to ensure that outputs are Useful, Usable and Used. I'm working with colleagues to build some new and exciting services for Jisc stakeholders. I maintain an ongoing interest in Leadership Governance and Management, Organisational Development, Action Learning, Enterprise Architectures, Technologies and Standards and have a background in e-Learning and an MSc in Information Management. The first ten years of my career were at Loughborough University exploring e-Learning and e-Assessment systems and developing and supporting new services.