Penny Ralston-Berg is a senior instructional designer for the Penn State World Campus and telecommutes from her home in Iowa. She has also served as a designer for University of Wisconsin-Extension and Western Illinois University. Her research interests include student perspectives of quality and how this impacts design practice; and the use of games and simulations in online instruction. She has presented at various regional, national, and international conferences, serves on the Annual Conference on Distance Teaching & Learning (Madison, WI) planning committee, and is currently the chair of the Quality Matters Instructional Designers Association. She is also the Quality Matters Coordinator for Penn State.