UCISA, in association with Cherwell Software and the Service Desk Institute, surveyed U.K. higher education IT service desks to better understand their issues and challenges and showcase their evolution and development to meet growing demands and new challenges.
BiographyPeter Tinson is Executive Director of UCISA, the UK equivalent organisation to Educause. Peter has worked for UCISA since 2005. His responsibilities include representing the UK Higher Education IT community in discussions with Government departments and other bodies on the development and implementation of legislation and policy. Peter also represents the UK HE IT community on steering groups and advisory boards for development programmes and activities. Prior to joining UCISA, Peter worked at City University, London, in a number of roles. During his time there he had responsibility for business continuity, business systems and IT policy. Peter blogs regularly and is an occasional contributor to the Guardian Higher Education Network, a web based forum in the UK.
Peter Tinson is Executive Secretary of UCISA, United Kingdom.