EDUCAUSE Publications

• The Higher Education IT Service Catalog: A Working Model for Comparison and Collaboration, Second Edition

  • November 19, 2019
  • Briefs, Case Studies, Papers, Reports
  • Author

  This paper provides specific guidance regarding the necessary components of an effective IT service catalog, such as the taxonomy, terminology, attributes, and descriptions for common IT services. It is a revision of the 2015 document and uses feedback from earlier implementations and the people who created them to address gaps and changes in the landscape of information technology.

• The Unified IT Service Catalog: Your One-Stop Shop

  • August 11, 2014
  • Article
  • Author

  As IT becomes more pervasive in all aspects of higher education, IT's customers need a user-friendly way of learning about and requesting IT services.