Richard Musal has been a part of Manhattan College IT since 2000 when he started as a Graduate Assistant for a PT3 grant called TITAN (Transforming Instruction Through Technology And Networking). That office was institutionalized under the name JET (Jasper Educational Technology) in 2003 and Richard was asked to Coordinate it. In 2011 Richard was promoted to Assistant Director of Client Services & Operations. He is now responsible for directing all efforts in regard to technology in computer labs, classrooms, and personal computers in offices around the Manhattan College campus. Richard has presented at PT3 conferences as well as at TeamDynamix user conferences, Nercomp conferences, and online webinars. Richard is experienced in developing and mentoring staff as well as developing systems to provide exceptional customer service. Richard regularly consults with other institutions about improving their service desks.