Robert Jones is currently the Interim Executive Director of Support Services with Information Technology Services (ITS) at the University of Michigan. Jones reports to the VPCIO. Robert is responsible for strategy, finance, and planning and direction for the University of Michigan's ITS-Support Services which includes central desktop services, student computing labs, central help desk, software consortium, campus store, and decision support team. Through his career, Robert has held various leadership positions including serving as Assistant Director and Director of End User Services for nearly 3 years, where he oversaw enterprise level managed Mac, Windows, and Print platforms and directed service delivery for the University’s centralized desktop service. In that role, Robert was the Service Owner and was responsible for strategy, planning, budget, and operations. Jones has held several IT operational manager positions for over 10 years and has served the University of Michigan for over 16 years.
Robert has led several strategic initiatives, including re-envisioning the University of Michigan’s centralized desktop service to reduce significant structural debt, while raising service levels. The desktop service provides support to all administrative units and 12 of 19 schools and colleges at the University of Michigan. Robert has also led a re-architecture and deployment of the University’s central print solution which services over 50,000 faculty, students, and staff. Robert has led a very successful workforce cross-training program who’s aim was to build skills in his workforce, and create cultural bridges amongst teams. Robert has also led an innovative “Bring Your Own” initiative where the focus is to reduce barriers between people and technology.