Steve Terry


Steve Terry serves as the Director of Professional Services for Ferrilli. Through the professional services practice, he works to build, nurture and coach a deeply engaged, high performing, and geographically dispersed team of internal consultants and higher ed partners who are passionate about their clients and the students they support.

Before working for Ferrilli, Steve served as the Director of Information Technology at Capital University and was the Director of Enterprise Applications at Denison University. Prior to Denison, Steve served at the University of Memphis for thirteen years as the Director of Technology Utilization/University IT Projects where he led several major transformative technology initiatives. Prior to coming to the University of Memphis, Steve worked for over ten years with the City of New York in a variety of IT leadership roles at several mayoral agencies. Also, in an IT capacity, Steve worked for several large, non-profit arts institutions including, the Metropolitan Opera and City Center Theater.

Steve is an active member of EDUCAUSE and recently served on the 2018-2019 GRC Advisory group. Steve completed the EDUCAUSE Institute Management Program in 2003. He has also served on the 2004 Southeast Regional Conference Program Committee and has performed as a presenter and convener at several EDUCAUSE conferences. Steve continues his service with EDUCAUSE was a member of the 2014-2018 Senior Directors Seminar faculty. He recently served as the co-chair of the Cloud Computing Constituent Group and as a contributing author to the ECAR series: "Preparing the IT Organization for the Cloud." In addition to EDUCAUSE, Steve is currently active with a variety of IT or higher education-based organizations including, Internet 2, (the former) NMC, ELI, CLAC and the OFIC.

Steve holds a BFA from the University of Mississippi and an MFA from Trinity University. He has also been a part-time adjunct professor, an on-line course developer, a guest lecturer and has volunteered his services to other schools by helping them plan and/or implement several IT-based governance strategies.

EDUCAUSE Publications

  • Cloud on the Horizon
    • Briefs, Case Studies, Papers, Reports
    • Author

    This paper is the seventh and final installment in a series on Preparing the IT Organization for the Cloud from the ECAR Cloud Working Group.

  • Cloud Awareness and User Support
    • Briefs, Case Studies, Papers, Reports
    • Author

    The ECAR-CLOUD Working Group is developing this series of seven papers, Preparing the IT Organization for the Cloud. The sixth paper, Cloud Awareness and User Support, outlines how institutions can address end-user support, end-user documentation, user training, and community outreach in the cloud.

  • Operationalizing the Cloud
    • Briefs, Case Studies, Papers, Reports
    • Author

    Operationalizing the Cloud, addresses cloud computing risks and how to operationalize the cloud. Most colleges and universities have moved at least some services to the cloud, while others have built out large-scale cloud environments. Ensuring that these services effectively align with an institution’s needs requires careful planning and ongoing management.

EDUCAUSE Presentations