Biography

Susan L. Franzen serves as Assistant Vice Chancellor for Organizational Effectiveness at The University of Texas System.  In 2015, she led the broadest and deepest organizational assessment in the history of the UT System, engaging multiple levels of staff and faculty at all 14 institutions, leading to 26 recommendations for change.  Her current role focuses on achieving greater mission alignment through culture change, communication, and collaborative business process improvements aimed at reducing bureaucracy and improving autonomy and agility.

Susan joined the UT System in 2008 as the Director, Leadership Institute where she was responsible for designing, developing, and leading transformational programs to build leadership culture and capacity across the UT System health and academic institutions.  She has also served as Director, Shared Services Innovations where she led the change management efforts for a multi-campus enterprise resource planning implementation and office building consolidations. 

Prior to joining UT, Susan launched and led three different start-up organizations.  ComTutor computer and customer service training, CT Solutions call center and customer service training, and LifeU, a national leadership, organizational development, and executive coaching firm.  She has worked in both the public and private sectors with clients in healthcare, higher education, financial services, and technology.

Susan holds a Bachelor’s in Business Administration from Elmhurst College and a Master’s in the Neuroscience of Leadership from Middlesex University with a focus on integrating brain science to facilitate dynamic organizational change.  She is Board Chair for the Hospice Austin.