Susan McKibben is the Manager of Software Training and Application Support at the University of Akron. She is responsible for all software training, both instructor-led and web-based, for faculty and staff including PeopleSoft Student Administration and Financials, WebCT, Microsoft Office, Brio, Internet Explorer, Microsoft Outlook, and Windows XP. In addition, Susan is responsible providing application support for the faculty and staff. She holds an Associate of Applied Science degree with a Major in Computer Programming from Stark State Technical College; Bachelor of Science degree in Technical Education from the University of Akron; Master of Science degree in Technical Education from the University of Akron. Prior to her current role as manager, Susan worked as a programmer at The University of Akron for 12 years.