Susan Kerr is Director of Customer Experience with Dynamic Campus at The University of Tampa where she manages the Help Desk, Computer Labs/Classrooms, Technical Support Specialist staff, and Inventory Management. She is also responsible for communications and collaboration with the UT community pertaining to Information Technology in order to provide an exceptional client experience. Before working with UT, Susan served three years as Client Partner with Ellucian where she worked with clients in Florida and then Georgia to provide customer service and drive work order sales for professional services engagements. Previous work experience includes serving as Director of User Support Systems at Georgia Gwinnett College (managed all operations of technical support, including the Help Desk, computer technicians, and GGC Cell Phone Project); Director of Educational Technologies at Georgia Perimeter College (managed the strategic operations of the following areas: classroom and event technologies,distance learning technologies, course management system administration, instructional technology, help desk, training, desktop support, and open labs/computer classrooms); Instructional Design/Technology.
Susan received her Bachelors Degree in Mathematics with an emphasis in Computer Science from Georgia Southern University and a Masters of Mathematics from the University of Georgia. She is currently on hold with a Doctorate of Adult Education with an emphasis in Leadership. She also has 10+ years of teaching experience at the collegiate level.