Biography

Results-driven IT professional, serving as Service Delivery Manager at the University of South Carolina since 2019, specializing in IT service and portfolio management. Expert in optimizing workflows via ServiceNow®, delivering actionable reports, while leading resource management and forecasting to support unit managers. Manage operational and project hours with precision, while driving various strategic initiatives by updating documentation, monthly reporting, and developing Knowledge Base articles. Supervises a student team (Tech Squad) performing preventative maintenance on classroom technology while leveraging ServiceNow's project module to track student progress and extract actionable metrics. Holds ITIL® Foundation Certification in IT Service Management (2023), and a CIS-FSM Certification (2026). Committed to transforming IT service delivery through collaboration, innovation, and measurable results.