EDUCAUSE Publications

• The Higher Education IT Service Catalog: A Working Model for Comparison and Collaboration, Second Edition

  • November 19, 2019
  • Briefs, Case Studies, Papers, Reports

  This paper provides specific guidance regarding the necessary components of an effective IT service catalog, such as the taxonomy, terminology, attributes, and descriptions for common IT services. It is a revision of the 2015 document and uses feedback from earlier implementations and the people who created them to address gaps and changes in the landscape of information technology.

• The Unified IT Service Catalog: Your One-Stop Shop

  • August 11, 2014
  • Article

  As IT becomes more pervasive in all aspects of higher education, IT's customers need a user-friendly way of learning about and requesting IT services.