Dr. Tamela W. Smith, Manager of Interactive Video Services, oversees video conferencing services and audio/visual installations at Western Kentucky University. With over 10 yearsâ€™ experience in the field of video conferencing, she holds a masterâ€™s degree in Communication and received her doctorate in 2013. Her dissertation focused on improving the collaborative experience in video conferencing environments. Tamelaâ€™s research includes best-practices for collaboration in room-based and mobile video conferencing environments. She has presented on video conferencing at the International DIVERSE 2007 Conference in Scotland, Wainhouse Research Summit 2009, and the VCI-Group Conferences in 2011 and 2012.