Biography

Objective: Leverage 30+ years of broad industry expertise in direct, consultative, and technical sales delivery to C-Level Executives. Comfortable presenting to individuals, groups, C-Level Executives and other high-profile individuals including a former President of the United States. Maximizes results by growing team trust, confidence, and expertise through challenges and development plans.

Operational Success

Management Expertise

·         SME for Real-Time Compression North America

·         Turned around a poorly performing Operations department - $3B financial institution.

·         Team met 18 consecutive SLA targets with no unscheduled down-time including maintaining operations during Hurricane IKE.

·         Eliminated poorly performing systems resulting in a $1M cost reduction for YE2008

·         Mobile Client Mgmt System - $100K savings

·         Provided guidance for Sales and SE teams resulting in multiple market solutions for Blade Servers

·         Assessed client teams for efficiency and replaced under-performing teams & systems saving $.75M annually –Signature Nicklaus Golf Community

·         Established World-Wide Support-Centers, EMEA, APAC

·         Co-Authored recommendation to Board-of- Directors of Compaq to purchase Digital Equipment Corp.

·         Manages World-Wide SE team on Real-Time Compression technology – Black Belt Trainer

·         Effectively handled Workplace abuse issues

·         Established the Field SE Team for North America interviewed and hired 125 SE’s in 14 months

·         Very effective crisis manager

·         Established Sales and SE Teams for North America for five different start-up companies(1989 –2010)

·         Implements constraint theory to develop or remediate poorly performing team members

·         Graduate of Team Management training from M. Buckingham, F. Flippen, Marcum & Smith

·         Flexible leadership style hands-on resource, or leader of an international team

·         100% Club – IBM 2012 – 200% of Quota

·         Recipient of Green Belt Six Sigma – 2009

·         Managed “Most Valuable Team” for multiple companies – 1997, 2001, 2003, 2008, 2009

·         Skilled technical and sales interviewer

Consulting Success

Technology Breadth & Depth

·         Established a “Back-to-Doing Business Strategy” for a Multi-Million-dollar REIT firm whose Headquarters was destroyed by a tornado.

·         Responsible for design and deployment of banking operations in 725 branch locations inside the world’s largest retailer across 15 states.

·         Project Management and Implementation of National Security Systems in Britain (MI-5) and Canada (RCMP).

·         Resolved Customer Satisfaction issue at World renown Genomic Research Institute.

·         Designed a multi-tiered solution for banking operations delivering centralized processing for branches in 15 states. No nightly processing down time during hurricane IKE and other weather-related events (2007-2010).

·         Presidential Library Project -- (1997)

·         Systems – Windows, Linux, SQL Database

·         Infrastructure – CISCO, Brocade, FC and IB

·         Storage – NetApp, HDS, IBM,LSI, EMC

·         Applications – Messaging, HTML, Multimedia

·         Data – SQL, OLTP

·         Systems Management - SCOM, Tivoli, OpenView

·         Programming – Access, Excel, HTML

·         WAN Architecture – OC-3, 12 ,48 and Riverbed

·         Security – Checkpoint, Symantec, RSA

·         Payment Processing Systems – Fifth Third

·         Virtual Servers – VMWare, Microsoft

·         Tape Libraries – IBM, Spectra logic, Commvault

·         Solid-State SAN – Fusion I/O, Texas Memory Sys

·         Voice Response Systems – Microsoft

·         Real-Time Data Compression – IBM

·         Data Deduplication/VTL – Data Domain

·         VDI – VMWare

·         SharePoint – 2007 and 2010

·         Audit Platforms – GLBA, PCI, SAS 70

·         Data Replication – EMC, CISCO, MSFT

·         Data Center Operation – ODCA

High-Profile Success

·         Selected to lead the team and eventually became the sole IT support contact for a Former President of the United States. (POTUS)

·         Designed and implemented all systems for Presidential Library in College Station, TX

·         US technical lead on a National Security System Implementation Teamed with British Government

·         On-Site representative for remediation of large system failure at world renown Genomic Research Installation

·         Live TV Interview for CSPAN to provide an overview of The National Archive Systems operations

·         SME for CBS Radio show “Price of Business” – Technical Consultant for show callers

·         Directed implementation of accounting/operations systems for The Woodlands Operating Co. in six months

·         Designed, implemented a Nationwide network of Training consultants -cell phone platform mobile solution

·         Routinely selected to be the dispatched SE for critical or High-Profile installations - USA and Internationally

Industry Experience

Advanced Technical Account Manager – CDW

July 2023 - Present

Principal Technical Architect – Sirius Computer Solutions

Nov 2014 – July 2023

Senior Advisory FTSS – IBM Houston, TX

Oct 2010 – Nov 2014

Dir. Of World-Wide Sales Support – NextIO Austin, TX

Jan 2010 – Sept 2010

VP of IT and Operations - Woodforest Bank The Woodlands, TX

July 2007 to Jan 2010

CIO of The Flippen Group – College Station, TX

Sept 2004 – Mar 2007

SE Team Lead and Service & Support Mgr – RLX Technologies The Woodlands, TX

Jan 2001 – Sept 2004

Sr. Member of Technical Staff – Insource Technology Houston, TX

May 1995 – Jan 2001

Sr. Systems Engineer – Compaq Computer Corporation Houston, TX

May 1989 – May 1995

Education

Awards and Recognition

·         University of Houston 1984 – Business Computer Information Systems

·         Green Belt Six Sigma – 2009

·         VMWare 3.51 – 2008

·         MCSE – 2003

·         IBM Black Belt Storage Award – 2012 & 2013

·         Storage Virtualization Subject Matter Expert (RTC)

·         100% Club – IBM 2X Quota – 2012 & 2013

·         Senior Staff Bonus Pool – WFNB – 2008-2010

·         Crisis Mgmt First-responders – WFNB - 2008

·         MVP Sales and SE Team – RLX 2001 & 2003

·         President’s Club – RLX 2003

·         President’s Club – Insource 1995-1998

·         MVP Team Selling/Support Compaq 1990-1993

Outside Interests

Photography Travel Family Time Motorcycling

Hunting Gardening