Tom Lynch


Dr. Lynch is Chief Information Officer of Suffolk University in Boston MA. He is responsible for the management, leadership, and vision of Suffolk’s IT Department and Academic Technology Units. Dr. Lynch is also President of startITup!, LLC – an IT management consulting and assessment practice focused on creating world-class customer service organizations through innovation, leadership, high-performance teamwork, vision, strategy, communication, IT governance, policy. Previously, he was Vice President for Information Technology and CIO at the Worcester Polytechnic Institute (WPI), achieving national-level recognition for excellence in IT services and infrastructure. As WPI’s first CIO, he inspired vision, used the Balanced Scorecard to set strategy, and lead and managed staff in the Computing and Communications Center, Academic Technology Center, Advanced Distance Learning Network, Telecommunications, Web Development Office, and the Gordon Library. Earlier, he was Corporate Vice President for Customer Services at Bolt, Beranek and Newman (BBN), and General Manager of BBN’s Advanced Data Analysis commercial software business. He also led the creation of a space surveillance system at MIT Lincoln Laboratory and performed medical research on hearing at MIT/Massachusetts Eye and Ear Infirmary. Dr. Lynch earned his MS and PhD degrees from MIT in Electrical Engineering, and BSEE from the University of Cincinnati. He has taught at MIT, WPI and the Boston University Graduate School of Management. His publications span areas of physiological acoustics, hearing, expert systems, multi-processor based data acquisition and analysis systems, and customer service.