The ECAR-CLOUD Working Group is developing this series of seven papers, Preparing the IT Organization for the Cloud. The sixth paper, Cloud Awareness and User Support, outlines how institutions can address end-user support, end-user documentation, user training, and community outreach in the cloud.
As Associate Director, IT Strategic Sourcing for the University of California system, Thomas Trappler leads enterprisewide IT procurement and vendor management initiatives and negotiations focused on cost reduction and risk mitigation, with an emphasis on cloud computing contracts and software licensing agreements. Per the Los Angeles Times, "When Thomas Trappler talks clouds, companies listen." Thomas is an internationally recognized expert in cloud computing risk mitigation via contract negotiation and vendor management, and was named a "Cloud Luminary" by CA Technologies alongside such distinguished thought leaders as Vivek Kundra and Nicholas Carr. Dubbed the "Cloud Contract Adviser" by Computerworld, Thomas has presented at numerous events, including Cloud Expo, Gartner Catalyst, Educause Annual Conference, Security Threats Conference, IT Sourcing and Procurement Summit, CA World, The Business of Cloud Computing Conference, and the Security Professionals Conference. He has written a monthly column for Computerworld regarding cloud computing contracts, co-authored the book "Contracting for Cloud Services", and has published articles on cloud contracting and open source software for Educause Quarterly. Thomas has lectured at UCLA and the Polytechnic Institute of New York University, and teaches "Cloud Computing Risk Mitigation Via Contract Negotiation & Vendor Management", the original seminar focused on cloud computing contract issues.
This paper is the seventh and final installment in a series on Preparing the IT Organization for the Cloud from the ECAR Cloud Working Group.
Operationalizing the Cloud, addresses cloud computing risks and how to operationalize the cloud. Most colleges and universities have moved at least some services to the cloud, while others have built out large-scale cloud environments. Ensuring that these services effectively align with an institution’s needs requires careful planning and ongoing management.