Is there a time at which a higher education institution reaches a point of diminishing returns with its vendor partners?
Dr. Tiffany Beth Mfume is the Assistant Vice President for Student Success and Retention at Morgan State University. The Assistant Vice President for Student Success and Retention manages new student and parent orientation, placement testing, Starfish Retention Solutions’ Early Alert and Connect systems, first-year advisement, financial literacy, alumni mentoring, and academic recovery among other programs and services. Dr. Mfume’s leadership has helped to promote ten point increases in retention and graduation rates. Morgan's Office of Student Success and Retention (OSSR) being selected as national winners of the 2017 Hobsons Education Advances Award for Student Success and Advisement, the 2016 Association of Public and Land-grant Universities (APLU) Turning Points: From Setback to Student Success Award, and the 2015 Association of Public and Land-grant Universities (APLU) Project Degree Completion Award serves as evidence of the effective student success model at Morgan State University. Dr. Mfume is author of the nationally recognized book, What Works at Historically Black Colleges and Universities (HBCUs): Nine Strategies for Increasing Retention and Graduation Rates, published in 2016 by Rowman & Littlefield. Her second book, The College Completion Glass—Half-Full or Half-Empty? Exploring the Value of Postsecondary Education was released by Rowman & Littlefield in December 2018.
Instead of seeing perpetual innovation as never-ending upheaval, Morgan State University embraced perpetual innovation as long-lasting transformation. MSU's investment in new tools and approaches has produced the highest retention rate in 30 years: 76 percent for two years in a row.
Teaching and learning leaders share thoughts on the best ways to help students achieve success.