IT Manager (2005-2010), IT Master Specialist (2000-2005), Senior Research Associate (1995-2000), Research Associate (1990-1995) School of Forestry and Wildlife Sciences, Auburn University, Auburn, AL
Manage the delivery of services relating to multiple technologies in the following information technology areas: system administration, network support, operating systems support, systems design/ implementation and user/client services.
â€¢ In all IT service areas, supervises and provides highly complex technical design, implementation, maintenance, system administration, and support of hardware, software, network, and instructional technology.
â€¢ In all IT service areas, supervises and provides end-user support through consultation and advising, problem identification and resolution, training, and preparation/maintenance of documentation.
â€¢ Develops and maintains policies, procedures, methods and tools for area of responsibility, consistent with University and OIT policies and procedures.
â€¢ Provides advice to upper management and has direct responsibility for project and unit management, human resources, and budget administration.
â€¢ Provides and coordinates on-call support for designated systems and services.
â€¢ Supervises others with full supervisory responsibility. Experienced in management, project planning, and budgeting.
â€¢ Knowledgeable of information technology principles and applications, computer system management methodologies and new technologies.
â€¢ Competent in dealing with: externally imposed deadlines, set and revised beyond control; interruptions that influence priorities; uncertainty of nature or volume of work; meeting of deadlines and coordination of unrelated activities; conflict-resolution and similar interactions involving emotional issues or stress involving supervised employees.