Biography

As the senior vice president of Ellucian's global Customer Experience and Operations, Titina Ott Adams brings together worldwide operations, customer success services, and global educations services functions, to further optimize the end-to-end customer journey of their digital transformation.  

Previously, Titina served as Highmark Health’s senior vice president for customer operations where she led the design, orchestration, and improvement of the customer experience across a customer base of 10 million members. Her experience also includes over two decades at Oracle, where she last served as vice president of global operations for Oracle Marketing Cloud.  She has also held leadership roles at PricewaterhouseCoopers.   

Titina is a passionate advocate for the mentorship of women in technology. She has created access to networks and mentorship role models for women throughout her career. She founded Oracle Women’s Leadership in 2005 and Highmark Health WomenLEADIT in 2018 and has been an active board member for professional women's leadership organizations creating a positive change for women in technology.