As part of our Service Management team at the University of Nebraska in the Office of Information Technology Services I help with process management, service strategy, operation, and deliver. My passion is customer service, engagement and delivery. I thrive on speaking with the customer, to the customer, and presenting the customer viewpoint. I am currently coordinating service management principles and practices throughout the organization. I currently serve as the chair of the EDUCAUSE IT Service Management (ITSM) Community Group where he has recently facilitated a number of webinars focused on DEI topics including, Better Allies, Women in IT, and Building inclusive teams. I have more than 15 years of experience in technology service strategy, design, operation, and improvement.