Biography

For nearly 30 years, Tracy Smith has worked at the intersection of business needs and technology and has successfully improved and streamlined many IT service teams and processes.  Currently, he is the Director of Service Support Operations for Information Technology Services at the University of Virginia, where his responsibilities include major and minor Incident Management, the UVA Help Desk, IT Service Request Operations, Accounts & Access Management, and Emergency Notification Systems.

Prior to UVA, Tracy spent 22 years in the Rental Equipment industry in Virginia and Colorado, most recently as the Vice President of Information Technology at a rapidly growing nationwide merger and acquisition rental equipment business.  There, he consolidated and implemented multiple point of service and ERP systems and related processes. Tracy holds a Bachelor’s degree in Business Administration and in Computer Information Systems from Eastern Mennonite University, has achieved ITIL® Foundations certification, and is working toward the ITIL® Expert qualification.  Tracy enjoys spending time with his wife and five teenage sons, and volunteering IT services for several non-profit organizations.