Vikki started her career in information technology about 15 years ago as a technical support provider. From there, she has held many positions, including Blackboard administrator, educational technology specialist, and IT team manager. In 2010, she co-managed an IT assessment for her institution and then was moved to the university's Information Technology Services department as that organization's sole project manager to coordinate and manage the implementation of the assessment recommendations. Since then, Vikki has managed dozens of projects, earned a PMP certification, and helped her department to understand and experience the benefits of project management. With the support of the CIO, Vikki now is creating a formal IT project management office and serves as its director.